October 14, 2024
Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how TechMeg can help you differentiate your organization's service operations with AI.
Microsoft Copilot for Security: AI-Powered Security for All
Watch this video to see how Microsoft Copilot can boost your security posture by summarizing data into key insights, detecting cyber threats before they strike, providing guidance to junior staff and more.
With Copilot you can protect your security at the speed and scale of AI.
October 7, 2024
Microsoft Entra
This datasheet offers a quick overview of the features and capabilities of the Microsoft Entra Suite, including Microsoft Entra ID, Microsoft Entra Permissions Management, Microsoft Entra Private Access and more. Download your Entra overview and learn how you can improve security while enhancing your end users' experience.
Total Economic Impact of Dynamics 365 Customer Service
Total Economic Impact (TEI) is a Microsoft-commissioned study conducted by Forrester Consulting that examines the potential return on investment of Dynamics 365 Customer Service. This infographic summarizes the findings from that study, which was published in March 2024. View the infographic. Contact to start reaping the benefits of an investment in Dynamics 365 Customer Service.
View: Total Economic Impact of Dynamics 365 Customer Service
September 30, 2024
Microsoft named an overall leader in KuppingerCole Leadership Compass for ITDR
Searching for the best identity threat detection and response (ITDR) service? We're pleased to share the news that Microsoft has been recognized as an overall leader in the Kuppinger Cole Leadership Compass Identity Threat Detection and Response: IAM Meets the SOC. This report looks at Microsoft's strengths in a range of areas, from identity posture to remediation.
Universidad de Las Palmas de Gran Canaria boosts accessibility with Microsoft Entra ID
Universidad de Las Palmas de Gran Canaria (ULPGC), a major university in Spain, needed to replace its on-site Active Directory Federation Services with a cloud-based authentication service to protect it from power outages at the university.
In this case study, you'll learn why ULPGC decided to adopt Microsoft Entra ID for identity-based and risk-based adaptive access policies.
September 23, 2024
Get caught up on meetings in a fraction of the time
Do you struggle with an unending flood of emails, texts and meetings? Keeping track of the discussions, decisions and action plans can be difficult. You can stay on top of it all with Copilot in Teams.