January 21, 2025
Joos uses Copilot for Microsoft 365 to grow its brand with worldwide collaboration | Microsoft Customer Stories
Joos's success with Microsoft Copilot demonstrates the power of AI in marketing. This case study details how Copilot improved collaboration, increased efficiency and helped the team focus on strategic initiatives. Read it to learn about its journey and reach out to TechMeg when you're ready to start yours.
The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.
View: The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
January 20, 2025
Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how TechMeg can help you differentiate your organization's service operations with AI.
Accelerate AI transformation with strong security
As AI reshapes industries, security teams face complex risks from data leakage to malicious AI applications. The whitepaper, "Accelerate AI Transformation with Strong Security" details strategies for securing AI adoption. Find out how your organization can safeguard sensitive information while leveraging AI for innovation. Download this essential resource to learn how Microsoft Security provides the tools and guidance you need to navigate these challenges. Contact TechMeg for a personalized consultation.
January 14, 2025
Microsoft Copilot for Security
'Microsoft Copilot for Security' White Paper, provides insightful data on enhancing cybersecurity operations. The paper reveals that using Copilot within Microsoft Defender XDR environments, professionals and novices alike can significantly improve in both speed and accuracy. Embracing Microsoft Copilot for Security's transformative ability can assist customers in adopting this advanced tool that not only saves time but also provides substantial improvements to the quality of security incident analysis and reporting.
Joos uses Copilot for Microsoft 365 to grow its brand with worldwide collaboration
Achieving growth while maintaining operational efficiency can be challenging. This customer story shows how Joos used Microsoft Copilot to automate workflows, reduce manual tasks and improve collaboration across their teams. Read the company's story to uncover practical strategies for scaling your operations and contact TechMeg to learn how Copilot can support your goals.
January 13, 2025
Microsoft Copilot for Security In Action
Have you tried Microsoft Copilot for Security? If not, you need to watch this video which explains how Copilot can boost your security posture with features to help detect threats and vulnerabilities, provide analysis and insight, and even suggest "next steps" for security staff to take in a variety of situations. That helps elevate the expertise of your junior staff and gives senior professionals more time to focus on more advanced issues.